Shipping Policy
At Trustyerar, we aim to provide a clear and reliable shipping experience from the moment your order is placed until it reaches your door.
Our collection includes Bud and Small Vases, Tabletop Vases, and Sculptural Vases. Where appropriate, fragile products are packed with additional protective materials to help reduce the risk of damage during transit.
Order Processing
Orders are typically processed within 1–3 business days after payment is successfully confirmed.
Business days are Monday through Friday, excluding public holidays.
Order processing time is separate from carrier transit time. During peak sales periods, holidays, unusually high order volumes, inventory verification, or other exceptional circumstances, processing may take slightly longer.
Certain fragile or decorative products may require additional packaging preparation before dispatch.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
Estimated Delivery Times
Once your order has been processed and shipped, the estimated delivery time is typically 7–20 business days.
Estimated delivery times are calculated from the date your order is shipped and do not include the 1–3 business days required for order processing.
Please note that all delivery timeframes are estimates only and are not guaranteed delivery dates.
Actual delivery times may vary depending on factors including:
• Destination
• Carrier availability and capacity
• Customs clearance procedures
• Local delivery conditions
• Public holidays
• Weather conditions
• Transportation disruptions
• Other circumstances outside our reasonable control
Shipping Methods and Costs
Available shipping methods and applicable shipping charges are displayed during checkout based on the destination, product type, package size, and products included in your order.
Where promotional or free shipping is available, eligibility will be clearly displayed at checkout before payment is completed.
Some larger, heavier, or fragile decorative products may require different shipping arrangements depending on the destination.
Packaging of Fragile Products
Some Trustyerar products may include:
• Narrow vase necks
• Decorative rims
• Side handles
• Sculptural elements
• Open-center or arch-shaped sections
• Delicate decorative details
Where appropriate, these products are packaged using protective materials designed to help reduce movement and impact during transportation.
Please handle your package carefully upon delivery and inspect fragile products as soon as reasonably possible after opening.
We recommend keeping the original packaging until you have confirmed that your order has arrived in satisfactory condition.
Tracking Your Order
When tracking is available, a shipping confirmation email containing your tracking number or tracking link will be sent to the email address provided at checkout.
Please allow some time for tracking information to update after the shipping label has been created.
Depending on the carrier and destination, tracking information may update only when the package reaches specific transit or delivery checkpoints.
Delivery Delays
Although we work with logistics providers to deliver orders as efficiently as possible, occasional delays may occur due to circumstances outside our reasonable control, including:
• Carrier disruptions
• Customs inspections or clearance procedures
• Severe weather
• Transportation interruptions
• Public holidays
• Peak shipping periods
• Remote delivery locations
• Local delivery restrictions
• Unexpected logistics or customs delays
If your order appears to be experiencing an unusual delay, please contact our customer support team and we will review the available shipping information.
Shipping Address Accuracy
Customers are responsible for providing a complete, accurate, and deliverable shipping address during checkout.
Please carefully review your:
• Recipient name
• Street address
• Apartment or unit number
• City
• State or province
• Postal or ZIP code
• Country
• Contact information
If you notice an error after placing your order, please contact us as soon as possible.
We will make reasonable efforts to update the information before fulfillment, but we cannot guarantee that changes can be made once the order has entered processing or has already been shipped.
If an order is returned, delayed, or requires reshipment because of incomplete or incorrect delivery information provided by the customer, additional shipping charges may apply.
International Orders
Trustyerar ships to selected international destinations where delivery service is available.
International shipments may be subject to:
• Customs inspections
• Import duties
• Taxes
• Brokerage fees
• Clearance charges
• Other charges imposed by local authorities or carriers
Unless otherwise stated at checkout, such charges are generally the responsibility of the recipient.
Trustyerar does not control customs processing times or charges imposed by local governments, customs authorities, or delivery providers.
Damaged Products During Shipping
Because some Trustyerar products include delicate rims, sculptural elements, or other fragile vase details, we recommend inspecting your order promptly after delivery.
If your product arrives damaged, broken, cracked, or otherwise affected during transportation, please contact us as soon as reasonably possible.
To help us review your request, please provide:
• Your order number
• Clear photographs of the damaged product
• Photographs of the inner packaging
• Photographs of the outer shipping box
• A photograph of the shipping label
• A short video where helpful
Please do not discard the damaged item or packaging until our support team has reviewed the issue.
Depending on the circumstances and applicable policies, we may provide an appropriate resolution such as a replacement, refund, or other remedy.
Lost or Delayed Packages
If tracking information shows an unusual delay or your package cannot be located, please contact us so that we can review the available carrier information.
Where appropriate, we may assist with carrier inquiries or other available resolution procedures.
Investigations and resolutions may depend on the individual carrier's policies and the specific circumstances of the shipment.
Packages Marked as Delivered
If tracking shows that your package has been delivered but you cannot locate it, we recommend first checking:
• Your mailbox or delivery area
• Front, side, or rear entrances
• Building reception or mailroom
• Household members
• Neighbors
• The local delivery carrier
If you are still unable to locate the package, please contact us and we will review the available delivery information with you.
Split Shipments
In some cases, products from the same order may be shipped separately due to:
• Inventory location
• Product size
• Fragile-product packaging requirements
• Warehouse availability
• Fulfillment requirements
For example, a small bud vase and a larger sculptural vase may be shipped in separate packages to help protect the products during transportation.
If your order is divided into multiple shipments, each package may have a separate tracking number and may arrive at different times.
You will not be charged additional shipping fees solely because we choose to split an order into multiple shipments.
Receiving Your Order
When receiving fragile Trustyerar products, we recommend:
• Opening the package carefully
• Avoiding sharp tools near the product
• Removing protective packaging slowly
• Supporting vases or sculptural pieces with both hands
• Inspecting the product before disposing of the packaging
• Placing the product on a stable surface before use
If your product includes care or display instructions, please review the applicable instructions before use.
Contact Us
If you have any questions regarding shipping, tracking, delivery, or a damaged shipment, please contact our customer support team:
Brand: Trustyerar
Website: trustyerar.com
Legal Entity:
Wuhan Zhenxi Wharf E-Commerce Co., Ltd.
Registered Address:
Unit 7, 7th Floor, Room 11, Building 6,
Yujiang Yipin·Qingshan Yin, No. 9 Jianshe 2nd Road,
Qingshan District, Wuhan City, Hubei Province
(Qianshi Business Secretary - C785)
Unified Social Credit Code:
91420102MAEFCMA3XK
Customer Support Email:
service@trustyerar.com
When contacting us about an existing order, please include your order number so that we can assist you more efficiently.
For damaged or fragile-product inquiries, including photographs of the product and packaging will help us review the situation more quickly.
Trustyerar — Objects That Make a Space Feel More Like Yours.